Refund policy
Return & Refund Policy
Last updated: July 2026
We want you to feel confident ordering from Alyqra. Please review the following return and refund terms before making a purchase.
30-Day Return Window
You may request a return within 30 calendar days of the date your order is delivered.
To be eligible for a return, the item must be:
- Unworn, unwashed, and unused
- Free from makeup, deodorant, perfume, stains, pet hair, or other signs of wear
- Returned with all original tags attached
- Returned in its original packaging
- Accompanied by your order number or other proof of purchase
Trying on an item for fit is permitted, but items showing signs of extended wear may not be accepted.
Starting a Return
To request a return, contact us at support@alyqra.com and include:
- Your full name
- Your order number
- The item you would like to return
- The reason for the return
Returns must be approved before being mailed. Once approved, we will provide the return address and instructions.
Items returned without prior authorization may not be accepted or refunded.
Return Shipping
For standard returns involving sizing, fit, preference, or a change of mind, the customer is responsible for return shipping costs.
When we provide a prepaid return label, the cost of that label may be deducted from the final refund unless the item was damaged, defective, or incorrect.
We recommend keeping your return tracking information. Alyqra is not responsible for a returned package until it has been delivered to and received by our returns facility.
Original shipping charges are non-refundable unless the return resulted from an error by Alyqra or applicable law requires otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
Contact support@alyqra.com within 7 days of delivery if your item arrives damaged, defective, or different from what you ordered.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item, packaging, and shipping label
When the issue is confirmed, we will arrange an appropriate replacement, refund, or other resolution at no additional cost to you.
Do not discard a damaged or incorrect item until our support team has provided instructions.
Items That Cannot Be Returned
We cannot accept returns for:
- Items clearly marked Final Sale at the time of purchase
- Gift cards
- Items that have been worn, washed, altered, damaged, or stained after delivery
- Items missing their original tags
- Items returned outside the applicable return period
- Personalized or custom-made items, when applicable
Discounted items remain eligible for return unless they were specifically identified as Final Sale before purchase.
Exchanges
We do not currently process direct exchanges.
To receive another color, print, or size, request a return for the original item and place a new order for the preferred option. Product availability cannot be guaranteed while a return is being processed.
Return Inspection
All returned items are inspected before a refund is approved.
A return may be refused or receive a reduced refund when the item:
- Shows signs of wear or use
- Is missing tags, accessories, or packaging
- Has been washed, altered, stained, or damaged
- Does not match the item originally purchased
- Otherwise fails to meet the conditions of this policy
When a return is not accepted, we may contact you regarding available options.
Refunds
Once your return has been delivered and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank, credit-card provider, or payment processor may require additional time to post the funds to your account.
Shipping charges, return-label fees, expedited-shipping fees, duties, and similar charges are not refundable unless required by applicable law or the return resulted from our error.
Contact support@alyqra.com if more than 15 business days have passed since we confirmed that your refund was issued.
Refused, Unclaimed, or Undeliverable Packages
Packages returned because they were refused, unclaimed, or addressed incorrectly may be treated as a standard return.
Any original shipping charges, return-to-sender fees, or reshipping costs may be deducted from the refund where permitted by law.
Customers are responsible for reviewing their shipping information before completing checkout.
European Union Orders
Customers located in the European Union may have the right to withdraw from an eligible online purchase within 14 days after delivery, without providing a reason. Customers may generally be responsible for the direct cost of returning the item when they were informed of that responsibility before purchase. Different rules apply to defective goods and certain excluded products.
Nothing in this policy limits any mandatory consumer rights available under applicable law. EU customers also retain applicable statutory protections for goods that are faulty or not as advertised.
Contact Us
For return or refund questions, contact:
Email: support@alyqra.com